Visitors’ Regulations
Inside Section

We warmly welcome you on your visit to the Museum. In the interests of the safety, wellbeing and security of all of our visitors we require that you abide by these Visitors’ Regulations.

1. Admission
1.1 Admission to the Museum is allowed with ticket (according to the displayed prices), but it is possible some temporary exhibitions or events to have other ticket prices.
1.2 Groups larger than 15 persons receive free guide on request. Smaller groups could receive a guide if paying a fee, according to the displayed prices. The guide tour is made by the specialised staff, the keeper staff not having this kind of responsibilities.
1.3 We regret that it may be necessary for us to alter the Museum’s opening hours or close specific areas of the Museum; these changes would be told you by the museum’s staff before you buy the tickets.

2. Opening hours
2.1 The Museum’s exhibitions are opened from Wednesday to Sunday from 10.00 until 18.00. In case of some temporary exhibitions or events, the Museum visiting hours could be changed.

3. Food and drink
3.1 You are not allowed to consume food and drink inside the Museum, in the exhibitions’ areas.

4. Animals
4.1 You are not allowed to bring animals into the Museum, except the guide dogs, especially trained for helping the persons with disabilities.

5. Closed circuit television
5.1 You should be aware that we use closed circuit television throughout the Museum for heritage security and public safety reasons.

6. Cloakroom and luggage
6.1 You must not bring into the Museum any item of luggage (other than fold-up pushchairs, or mobility aids if you are disabled), which has a size greater than 30x40x50 cm.
6.2 You may leave your umbrellas in the space arranged at the exhibition entrance.
6.3 We are not liable for personal goods left unattended.

7 Film, photography and audio recording
7.1 You are not allowed to use hand-held cameras (including mobile phones) with flash bulbs or flash units and video camera with lamp. You may use photos, audio and video recordings (made for the displayed fee) only for your own private and non-commercial purposes.
7.2 If you need to use special lighting or other equipment for filming, photography or audio recording in the Museum, you must ask for approval (written request) to the Museum Management.
7.3 The use of film recordings and photos for a professional or commercial purpose is possible only under a contract.

8. Health and safety
In the interests of health and safety, you must not:
8.1 Smoke in the Museum. Smoking is only permitted on the special places in the inner yard of the institution;
8.2 Run within the Museum, particularly on staircases and in the museum exhibition areas;
8.3 Block the entrance doors in any way;
8.4 Sit on the stairs or on the exhibition units;
8.5 Leave the children unattended or allow them to behave unreasonably
8.6 Touch the exhibited artefacts and auxiliary materials that are used for the artefacts display;
8.7 Disregard any safety signs or barriers;
8.8 Disregard fire alarms or any directions for the evacuation of the Museum.

9. Fire alarms
9.1 Within the exhibition there are alarm buttons to trigger the fire alarms, and also evacuation plans.
9.2 Alarm signal means that you must evacuate the Museum and leave by the nearest fire exit immediately. Our staff will direct you away from any fire-affected areas. If you require help to evacuate the Museum you should seek the assistance of a member of our staff.

10. Access to non-public areas
10.1 If you are found by our staff in a non-public or closed area without authority you will be required to explain your presence and provide proof of identification. You may also be escorted from the Museum premises.

11. Parking of vehicles and provision for disabled visitors
11.1 We provide parking facilities only for disabled visitors.

12. Bicycles
12.1 No cycling is permitted inside of the Museum.
12.2 You may leave your bicycle in the bicycle-racks provided on the sidewalk in front of the museum at your own risk.

13. Visitor Services Staff
13.1 Our staff is identifiable by their uniforms or by their identity passes. They are authorised to require you to comply with these Visitors Regulations. If necessary, our staff has the authority to escort you from the Museum premises.
13.2 If you are causing annoyance or disturbance to other visitors, or if you are a danger to the Museum, our collection or our property, you may be refused admission to the Museum, or asked to leave it and the competent authorities would be announced. We inform you that the damage or degradation of the cultural goods is an offence being punished by law.
13.3 We will not tolerate violence or abuse to any member of our staff.

14.  Consideration for other visitors
14.1 The Museum can become very crowded at times. You are asked to be patient and considerate to other visitors at all times.
14.2 You are asked to turn you mobile phone to silent in the exhibition areas.

15. Contacts and feedback
15.1 We are pleased to receive your comments and we take complaints very seriously. You make comments in person to the appointed museologist, by email to contact@muzeul-etnografic.ro, by posting messages on our website and on our Facebook account, or by letter to: Transylvanian Museum of Ethnography, Memorandum Street no. 21, postal code 400114, Cluj-Napoca, Cluj County, Romania.